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Vape & E-Cig Terms & Conditions

 

VAPESDIRECT WEST MIDLANDS LIMITED – TERMS & CONDITIONS

1. Age Restriction

You must be 18 years or older to buy from this website. We may request proof of age before fulfilling your order.

2. Company Information

  • Name: Vapesdirect West Midlands Limited

  • Company No: 11503708

  • Registered Address: 9 Brindley Street, Stourport-on-Severn, DY13 8JA

  • VAT No: GB344479379

  • Contact: 0800 488 0205 | info@vapesdirect.co.uk

3. Our Contract With You

Your order is accepted once we send you a confirmation email. If we cannot process your order (for example, due to stock issues, pricing errors, or failed age verification), you will not be charged.

VAPESDIRECT WEST MIDLANDS LIMITED – PRIVACY POLICY

1. Who We Are

We are Vapesdirect West Midlands Limited, a UK-registered company supplying vaping products and accessories.

  • Company No: 11503708

  • Address: 9 Brindley Street, Stourport-on-Severn, DY13 8JA

  • Contact: info@vapesdirect.co.uk | 0800 488 0205

We act as the data controller, meaning we decide how and why your personal information is used.

2. Information We Collect

We collect and process the following types of information when you use our website:

  • Contact Details: name, address, phone number, and email.

  • Order Information: billing and delivery details, payment status, order history.

  • Payment Data: processed securely through our payment providers — we never store full card details.

  • Account Data: username, password, and preferences (if you create an account).

  • Marketing Data: your communication preferences and responses to campaigns.

  • Technical Data: IP address, browser type, device info, and cookies (see section 8).

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Manage your account and provide customer support.

  • Send service updates, confirmations, or delivery information.

  • Improve our website, services, and marketing.

  • Comply with legal obligations (e.g., age verification, tax, and fraud prevention).

  • Send marketing emails if you’ve opted in — you can unsubscribe anytime.

We only collect what’s necessary, and we’ll never sell your data.

4. Legal Basis for Processing

We use your personal data under the following lawful bases:

  • Contract: to fulfil your order or provide customer support.

  • Legal Obligation: to comply with UK laws (e.g., tax and age restrictions).

  • Legitimate Interest: to improve our business operations and prevent fraud.

  • Consent: for email marketing and cookies (you can withdraw at any time).

5. How We Store & Protect Your Data

Your data is stored on secure servers within the UK and EU.
We follow industry-standard PCI DSS and GDPR practices, including encryption, firewall protection, and restricted employee access.

We retain customer information only as long as necessary for legal, tax, and business purposes — typically 6 years.

6. Sharing Your Information

We share your data only with trusted third parties when necessary to:

  • Process payments (e.g., Stripe, PayPal).

  • Deliver orders (e.g., Royal Mail, DPD).

  • Send marketing or newsletters (if you’ve opted in).

  • Comply with legal requests (e.g., fraud investigations).

All third parties are bound by strict data protection agreements and cannot use your data for their own marketing.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion (where applicable).

  • Object to processing based on legitimate interests.

  • Withdraw consent for marketing at any time.

To exercise these rights, contact us at info@vapesdirect.co.uk.
We’ll respond within 30 days.

8. Cookies

We use cookies to:

  • Keep your shopping cart and account active.

  • Improve website performance and security.

  • Analyse visitor behaviour to enhance your experience.

You can control or delete cookies in your browser settings.
For full details, read our Cookie Policy (if you have one — I can write this next).

9. Data Breaches

If a data breach occurs, we will notify affected customers and the Information Commissioner’s Office (ICO) within 72 hours, in accordance with UK GDPR requirements.

10. Contacting Us

If you have any concerns about how your data is handled:

  • Email: info@vapesdirect.co.uk

  • Call: 0800 488 0205

  • Write: Vapesdirect West Midlands Ltd, 9 Brindley Street, Stourport-on-Severn, DY13 8JA

VAPESDIRECT WEST MIDLANDS LIMITED – COOKIE POLICY

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us recognise your browser, improve performance, and personalise your experience — like remembering your cart or preferences.

2. How We Use Cookies

We use cookies to:

  • Keep the site working properly (e.g., cart, login, checkout).

  • Remember preferences like your location or currency.

  • Analyse traffic so we can improve the website and user experience.

  • Measure marketing performance to ensure our ads and promotions are relevant.

We do not use cookies to collect personal information that could identify you directly.

3. Types of Cookies We Use

Type Purpose Example
Essential Cookies Required for the website to function (cannot be disabled). Checkout, login, security.
Performance Cookies Help us understand how visitors use our site. Google Analytics, Shopify analytics.
Functional Cookies Remember choices you make. Language, region, preferences.
Marketing Cookies Help us deliver more relevant ads and measure their success. Meta Pixel, Google Ads.

4. Managing Cookies

When you visit our site, you’ll be asked to accept or reject cookies.
You can change your preferences at any time by updating your browser settings:

Blocking certain cookies may affect site performance or features such as checkout.

5. Third-Party Cookies

Some cookies are set by external services we use, such as:

  • Google Analytics (site traffic analysis)

  • Meta Pixel (advertising performance)

  • Shopify or WordPress plugins (site functionality)

These third parties may collect anonymous usage data. You can review their privacy policies on their respective websites.

6. Changes to This Policy

We may update this Cookie Policy to reflect new regulations or website changes. Updates will always be dated and available on this page.

7. Contact Us

If you have questions about our cookie use or data protection practices:

4. Product Information

  • Product images and packaging are for illustration only and may differ slightly from the actual product.

  • Disposable devices are not covered by warranty due to hygiene reasons. Puff counts are manufacturer estimates.

  • All products should be used responsibly and in accordance with the manufacturer’s instructions.

5. Delivery

  • Delivery costs are displayed at checkout.

  • Estimated delivery times are provided during purchase.

  • We are not responsible for delays outside our control. If the delay is substantial, you may cancel your order.

  • If you fail to collect your parcel or accept delivery, it may be returned to us and you may be charged additional fees.

6. Price & Payment

  • Prices include VAT unless stated otherwise.

  • Payment is taken before dispatch via secure card processing.

  • If a pricing error occurs, we will contact you before completing your order.

7. Your Right to Cancel

You may cancel:

  • Within 14 days of receiving your order (Consumer Contracts Regulations 2013).

  • Up to 15 days under our goodwill policy (unopened products only).

  • Exclusions apply to unsealed or hygiene-sensitive items (such as e-liquids or disposable vapes).

To cancel, contact info@vapesdirect.co.uk or call 0800 488 0205.
Return items at your own cost unless faulty or misdescribed. Refunds are processed within 14 days of return.

8. Faulty or Incorrect Items

If a product is faulty or not as described, contact us immediately for a refund, repair, or replacement as per your legal rights.

9. Our Right to Cancel

We may cancel your order if:

  • You breach these terms;

  • You fail to complete payment; or

  • Delivery cannot be arranged.

10. Limitation of Liability

We are responsible for foreseeable losses resulting from our breach of contract or negligence.
We are not liable for:

  • Business losses or indirect damages;

  • Delays outside our control.
    Nothing in these terms excludes liability for death, personal injury, or fraud.

  • VapesDirect is a reseller, not the manufacturer of this product. We are not responsible for any injury or adverse effects resulting from the use or misuse of this item. Please use as intended and refer to manufacturer guidance for safety information.

11. Data & Privacy

Your personal information is handled in line with our Privacy Policy and UK GDPR.
We only share data where necessary to process your order or comply with legal requirements.

12. Legal Jurisdiction

These terms are governed by English law. Legal proceedings may be brought in England, Scotland, or Northern Ireland.

13. Information Security (Summary)

We process all payments securely in compliance with PCI DSS standards.
We do not store card details and take all reasonable steps to protect customer data against unauthorised access or misuse.

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