VAPESDIRECT WEST MIDLANDS LIMITED – TERMS AND CONDITIONS
Last updated: June 2026
1. Age Restriction
You must be 18 years or older to buy from this website.
By placing an order, you confirm that you are at least 18 years old and legally allowed to purchase vaping products in your country or region.
We may request proof of age before accepting, processing, or dispatching your order. If you fail age verification, we may cancel your order.
2. Company Information
Name: Vapesdirect West Midlands Limited
Company No: 11503708
Registered Address: 9 Brindley Street, Stourport-on-Severn, DY13 8JA, United Kingdom
VAT No: GB344479379
Contact: 0800 488 0205 | info@vapesdirect.co.uk
3. Our Contract With You
Your order is accepted once we send you an order confirmation email.
If we cannot process your order, for example due to stock issues, pricing errors, payment problems, failed age verification, or delivery restrictions, we may cancel your order and issue a refund where payment has already been taken.
We reserve the right to refuse or cancel any order where we reasonably believe the purchase breaches these Terms and Conditions, applicable law, or age restriction requirements.
4. Product Information
Product images, packaging, descriptions, and puff counts are for guidance only and may differ slightly from the actual product.
Disposable device puff counts are manufacturer estimates and can vary depending on usage.
All products should be used responsibly and in accordance with the manufacturer’s instructions.
Vapesdirect is a reseller and not the manufacturer of the products sold on this website. We are not responsible for injury, adverse effects, misuse, modification, or incorrect use of any product. Please read and follow all manufacturer guidance and warnings.
5. Delivery
Delivery costs are displayed at checkout.
Estimated delivery times are provided during purchase. These are estimates only and are not guaranteed unless clearly stated.
We are not responsible for delays outside our control, including courier delays, customs delays, failed delivery attempts, incorrect address details, or events beyond our reasonable control.
If a delay is substantial, you may have the right to cancel your order where applicable.
If you fail to collect your parcel or accept delivery and it is returned to us, you may be responsible for any additional delivery, return, or re-delivery fees.
6. Price and Payment
Prices include VAT unless stated otherwise.
Payment is taken before dispatch through secure payment providers.
We do not store full card details.
If a pricing error occurs, we will contact you before completing your order. We may cancel orders affected by obvious pricing errors.
7. Your Right to Cancel, Return, or Withdraw
You may have the right to cancel or return eligible items within 14 days of receiving your order.
Customers based in Ireland or another EU country may have the right to withdraw from eligible online purchases within 14 days of receiving their order.
To request a cancellation, return, or to exercise your EU right of withdrawal, please use the EU Cancellations & Returns link on our website, your customer account self serve options where available, or email info@vapesdirect.co.uk.
Please include:
Your full name
Your order number
The email address used for the order
The item or items you wish to cancel or return
We will confirm receipt of your request by email and review your request in line with our Refund Policy and applicable consumer law.
If your order has not yet been dispatched, we may be able to cancel it before it leaves our warehouse.
If your order has already been dispatched, you may need to follow our returns process once the order has been delivered.
Return shipping costs are your responsibility unless the item is faulty, damaged, incorrect, or unless otherwise required by applicable consumer law.
Refunds are processed in line with our Refund Policy.
8. Products That Cannot Be Returned
Some products may be excluded from cancellation, return, or refund once opened, used, unsealed, or made unsuitable for resale.
This may include products excluded for hygiene, safety, age restricted, product integrity, or perishable goods reasons.
This includes, but is not limited to:
E-cigarettes and vape kits that have been opened or used
Disposable vape products that have been opened or used
Pods, coils, tanks, mouthpieces, and similar items that have been opened or used
E-liquids, nic salts, shortfills, and other consumable vape liquids
Any product with a use-by date, expiry date, hygiene seal, or safety seal where the seal has been broken
This does not affect your statutory rights.
9. Faulty, Damaged, or Incorrect Items
If your product is faulty, damaged, incorrect, or not as described, please contact us as soon as possible at info@vapesdirect.co.uk, quoting your order number and providing details of the issue.
Where required by law, we will offer a refund, repair, replacement, or exchange.
We only replace items if they are defective, damaged, or incorrect.
10. Our Right to Cancel
We may cancel your order if:
You breach these Terms and Conditions
You fail to complete payment
You fail age verification
Delivery cannot be arranged
The product is unavailable
There is an obvious pricing or listing error
We are legally unable to supply the product to your location
If we cancel your order after payment has been taken, we will issue a refund to your original payment method where appropriate.
11. Limitation of Liability
We are responsible for foreseeable losses caused by our breach of contract or negligence.
We are not liable for:
Business losses
Loss of profit
Indirect or consequential losses
Delays outside our control
Losses caused by misuse, incorrect use, or failure to follow product instructions
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded.
12. Data and Privacy
Your personal information is handled in line with our Privacy Policy and UK GDPR.
We only share data where necessary to process your order, deliver goods, provide customer support, prevent fraud, complete age verification, or comply with legal obligations.
13. Cookies
Our website uses cookies to operate correctly, improve performance, remember preferences, analyse traffic, and support marketing where permitted.
Please see our Cookie Policy for more information.
14. Legal Jurisdiction
These Terms and Conditions are governed by English law.
If you live in England or Wales, legal proceedings may be brought in the courts of England and Wales.
If you live in Scotland, legal proceedings may be brought in either Scotland or England and Wales.
If you live in Northern Ireland, legal proceedings may be brought in either Northern Ireland or England and Wales.
If you are an EU consumer, you may also have rights under the mandatory consumer protection laws of your country of residence.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: info@vapesdirect.co.uk
Phone: 0800 488 0205
Address:
Vapesdirect West Midlands Limited
9 Brindley Street
Stourport-on-Severn
DY13 8JA
United Kingdom